WEBURON / SERVICES
WhatsApp bots
Weburon designs WhatsApp Business bot flows for customer questions, lead capture and enquiry routing, with a clear path to your team.
THE RIGHT FIT
Better conversations. A clear human handover.
Service businesses and stores receiving repeated questions or enquiries through WhatsApp.
What the scope can include
- Conversation mapping for your most common customer questions
- Guided lead capture with the information your team actually needs
- WhatsApp Business Platform or approved provider integration
- Human handover, fallback responses and escalation rules
- Template, opt-in and provider setup agreed before launch
How we work
We map the customer journey and decide which answers can be automated. You review the conversation flow, required customer consent and handover points before integration. We test ordinary questions and unexpected replies, then explain how your team manages conversations. Meta and provider eligibility, template approvals and usage charges are confirmed separately.
Clear expectations
Your written proposal records the agreed deliverables, review rounds, timeline, handover and support. Any platform subscriptions, licensed assets, content or integrations are itemised before work begins.
A few useful answers.
Can a bot replace my team?
The bot can handle agreed questions and collect information. Complex requests, complaints and anything outside its scope should reach a person. We define that handover with you.
Does this include WhatsApp messaging charges?
No. Meta or your chosen provider may charge for messaging, hosting or integrations. We itemise these separately and agree the account setup before development.
Can it connect to my website enquiry flow?
Yes, where the chosen tools support it. We scope the data fields, consent, routing and supported integrations before connecting live customer information.